Home Fax™ Inspections: FAQ

Frequently Asked Questions

What is Home Fax™ Inspections mission statement?

At Home Fax™™ Inspections, our mission is to provide professional and exceptional residential and commercial home inspection services for buyers, sellers, agents, and investors throughout the Greater Metro-Detroit, Michigan area. Our commitment to exceeding the highest of expectations, and our passion for helping each client make confident, informed home buying decisions are encompassed around our integrity, trust, customer service, and motivation to be the best home inspection company in the state of Michigan. 

What is Home Fax™ Inspections vision?

We are confident that our Home Fax™™ Inspection Report will help you make a confident, informed decision, and smarter investment in your next home purchase, as we uphold a never-ending responsibility to continue our education and exceed industry standards of practice in order to maximize our impact for each and every client.

Where is Home Fax™ Inspections located?

Our mailing address is 29441 John R Road #71302 Madison Heights, Michigan 48071

What is the direct phone number to Home Fax™ Inspections?

248-229-0945

What is the customer service & toll free number to Home Fax™ Inspections?

833-4-INSPECT

Does Home Fax™ Inspections have a physical office?

Not at this time.

When was Home Fax™ Inspections established?

May 2014

What services does Home Fax™ Inspections provide?

Home Inspections, Sellers Inspections, Move-In Certified Inspections, Pre-Listing Inspections, Walk-Through Consultations, Limited Scope Inspections, Repair Verification's, Expert Witness Services, Annual Home Maintenance Inspections, Roof Inspections, Light Commercial Inspections, 11th Month Warranty Inspections, Personal Home Fax™ Reports, and more.

Is Home Fax™ Inspections licensed, bonded and insured?

Yes, we are fully licensed, bonded, and insured and exceed the requirements set forth by the State of Michigan.

Which Standards of Practice does Home Fax™ Inspections use?

The InterNACHI Standards of Practice.

Which Code of Ethics does Home Fax™ Inspections adhere to?

The InterNACHI Code of Ethics and the BBB (Better Business Bureau).

What is a home inspection?

A professional opinion and report regarding the condition, function, and safety operations of the inspected home’s readily accessible systems and components. This includes a representative number of components, as well as the methods used to describe and formulate such opinions, using standard operating tools at the time of the inspection.

Is a home inspection a code inspection?

No, this is a common misconception. Building inspectors, who perform code inspections, are responsible for ensuring a buildings and homes meet building codes, while home inspectors make visual inspections and provide a written professional report regarding the condition. Inspectors may reference code to determine a defect, but a code inspection and home inspection are not the same.

What systems & components does a home inspection include?

Exterior, Structure, Foundation, Siding, Roofing, Grading, Drainage, Plumbing & Electrical Systems, Major Appliances, Doors & Windows, Garages & Outbuildings, Basements and/or Crawl Spaces, Ventilation, Heating & Cooling Systems & Main Living Areas. Over 1,400 items are typically inspected during a single inspection.

Does a home pass or fail an inspection?

No, a home does not pass or fail an inspection.

What happens if the inspector finds defects or issues with the home?

No home is perfect, even brand new homes. This is extremely important for buyers to understand as no home inspection will ever be entirely free of any notable condition observations. However, your agent or Realtor should negotiate on your behalf with the seller’s agent to have items repaired, replaced, or compensated into the purchase price, depending on the severity of the issues and observations noted within the inspection report. 

If I’m using Home Fax™ Inspections as a recommended inspector from my agent, who do you work for?

Home Fax™ Inspections always works directly for the client, you. Although we may have a pre-existing relationship with the buyer’s agent, this does NOT constitute the right to withhold information from you. This is one of the primary reasons why we do not strictly market toward real estate companies.

Does Home Fax™ Inspections offer any guarantees?

At Home Fax™ Inspections, we go above and beyond standard expectations and traditional home inspection requirements.  We offer a 100% Satisfaction Guarantee, or your money back, along with a 24 hour report turnaround time guarantee! Turnaround time is not guaranteed for reports delivered or mailed directly to the client, or through any delivery means other than electronic communication.

What should I expect before, during, and after a home inspection?

Before:

When you (the client) decide to use our services, we’ll first obtain your preferred date(s) and time(s) for the inspection. Home Fax™ Inspections will contact and work with your agent/realtor to schedule the home inspection. Typically, your agent/realtor will need to receive permission from the seller and/or seller’s agent before confirming the appointment. Once scheduled, we’ll provide you with a confirmation and begin our preliminary database searches and records retrieval process. 

Inspection Date:

On the date of the inspection, your inspector will arrive 15-30 minutes prior to starting the inspection. If the home is vacant, we typically arrive one hour early to start the inspection. Once you and your agent/realtor arrive, we’ll take a brief walkthrough of the home together and the inspector will allow you to voice any concerns you’ve notice or questions you may have. A Pre-Inspection Agreement and Authorization to Release Form will then be reviewed and signed by the client. Payment is also due at this time, if not completed already. A typical inspection will last approximately 3-5 hours.

After:

Once the inspection is completed, Home Fax™ Inspections will complete and issue the PDF inspection report to the client, and any other authorized parties, by email within 24 hours of the end of the inspection. Turnaround time is not guaranteed for reports delivered or mailed directly to the client, or through any other means than electronic communication. You will also receive the Environmental Records & Home Energy Report at the same time.

Why do I have to sign a Pre-Inspection Agreement?

This is standard operating procedure. A Pre-Inspection Agreement clarifies the scope of the inspection and outlines fees and payment, disclaimers or warranties, limitations on liability, professional licensing and accreditation information, and other legal information that must be disclosed and agreed upon between the client and inspector (Inspection Company). You are more than willing to have your agent, realtor, or attorney review the agreement prior to signing. Any legitimate home inspection company utilizes a Pre-Inspection Agreement to protect you, their inspectors, and company.  

I’ve found cheaper inspectors, why should I choose Home Fax™ Inspections?

Cost is a legitimate concern for all of us, and Home Fax™ Inspections utilizes extremely competitive pricing strategies, but any reputable inspector would recommend that you NOT choose an inspector based on pricing alone. Simply put, a home purchase is the largest investment you’ll probably make in your lifetime. Hire a professional, no matter who it is, and consider cost to be your “tie-breaker”, at best. You can find many, many articles describing the risk involved with simply choosing the cheapest inspector. On the contrary, be cautious not to tip your hand as some inspection companies exploit this well-known stigma and take advantage of prospective clients who express they’ll “pay what it takes” to hire the right inspector.

If I’m satisfied with my experience and recommend a new client, what benefits or bonuses does Home Fax™ Inspections offer?

Should you recommend our services to any other person, and such recommendation be used to obtain Home Fax™ Inspections services, we will supply you with a $25 gift card or gas card. Each client will receive an option to review our services at the end of the inspection report itself.

I’ve had a home inspection completed before, is Home Fax™ Inspections any different?

Yes and No. At Home Fax™ Inspections, we go above and beyond standard expectations and traditional home inspection requirements, offering a 100% Satisfaction Guarantee, or your money back, along with our 24 Hour Report Turn-Around Time Guarantee! In addition to the home inspection report, you will receive a FREE Environmental Records Report, Home Energy Report, and any other research findings with your report that are conducted prior the start of the inspection.

Although each home inspection process and report may look different, inspected areas and findings are generally similar from one report to another, as long as the inspection is completed by a professional. However, unlike other inspection companies, we place our findings into Low, Medium and High Impact Ratings, which are then used to generate a pie graph summary, providing the reader a visual observation of our total findings as opposed to words on paper. These impact ratings are similar to what most inspectors use to describe an inspected component as Satisfactory, Acceptable, or Defective. Check out our Example Report’s if you have any questions or concerns. 

How do I obtain services/schedule a home inspection from Home Fax™ Inspections?

Services can be obtained in multiple ways, including a direct online purchase from our Packages & Prices Page, Requesting Service to Pay Later, using our Contact Form, or by contacting Home Fax™ Inspections directly at 248-229-0945, 833-4-INSPECT or HomeFaxInspect@gmail.com

How do I schedule a home inspection from Home Fax™ Inspections?

See our Packages and Prices and use either the Purchase or Request Service options available under each service. You may also use the contact form to schedule an appointment, as well as any additional contact information for Home Fax™ Inspections. Please keep in mind that dates and times are contingent on the availability of the home owner and any terms of the buy-and-sell agreement. Requested scheduling dates and times are therefore not guaranteed. See “What should I expect before, during, and after a home inspection” for more details.

How much does a home inspection cost?

Prices vary between local or non-local coverage areas, the square footage of the residence, and service. See our Packages & Prices for specific pricing information.  

How do I pay Home Fax™ Inspections?

In person at the time of the inspection or online through our Checkout Form.

What forms of payment does Home Fax™ Inspections accept?

Online: PayPal, Visa, MasterCard, Discover, American Express & Diner’s Club

In-person: Cash, Check, Cashier Check, or Money Order

Please Contact Us if you wish to pay through another means.

When do I pay Home Fax™ Inspections?

Payment is due in full by or at the time of the inspection.

How long until I typically receive my completed home inspection report?

24 Hours: Our 100% Satisfaction Guarantee includes a 24 hour report turnaround time from the conclusion of an inspection. 

Other than the inspection report, what will I receive from Home Fax™ Inspections?

In addition to the home inspection report, you will receive an Environmental Records Report, Home Energy Report, and any other applicable research findings with your report that are conducted prior the start of the inspection.

Do I need to be present for a home inspection?

No, you are not required to be present (as long as payment has been received in advance). However, it is HIGHLY recommended that you attend the inspection, or are at very least are present during the inspection recap.

Will I be charged for any additional expenses other than the inspection fee?

No, unless you request additional Radon, Thermal Imaging, or another add on service that is not covered under the flat-fee for local and non-local home inspections. 

Does Home Fax™ Inspections offer mold testing?

No. Referrals are available upon request.

Does Home Fax™ Inspections offer radon testing?

Yes. Radon testing is an additional $175 fee and results typically take 48-72 hours to receive the PDF report.

Does Home Fax™ Inspections offer water quality testing?

Yes. Water quality testing kits are available for an additional fee. Testing includes the presence of calcium, zinc, and other minerals through a 5-panel test. 

What coverage areas do Home Fax™ Inspections service?

Local coverage areas include all cities within Oakland, Macomb & Wayne County

Non-Local coverage areas include all cities within Genesee, Lapeer, St. Clair, Livingston, Washtenaw, Monroe, and Lenawee County.

Can I request services outside of these areas?

Absolutely. We may charge additional travel related fees for coverage areas outside local and non-local areas, and cannot guarantee we will be able to fulfill a request.

What cities does Home Fax™ Inspections service in Oakland County?

All cities, including but not limited to: Pontiac, Rochester, Royal Oak, Troy, Bloomfield Hills, Birmingham, Waterford Township, Novi, Rochester Hills, Southfield, Farmington Hills, Clarkston, West Bloomfield Township, Auburn Hills, Lake Orion, Oakland Charter Township, Bloomfield Township, Ferndale, White Lake, Madison Heights, Berkley, Orion Township, Farmington, Northville, Commerce Township, Milford, Holly, South Lyon, Oak Park, Walled Lake, Hazel Park, Oxford, Clawson, Wixom, Huntington Woods, Sylvan Lake, Beverly Hills, Highland Township, Orchard Lake, Independence Township, Pleasant Ridge, Ortonville, Lyon Township, Lathrup Village, Keego Harbor, Franklin, Wolverine Lake, Springfield Township, Bingham Farms, Leonard & Addison Township

What cities does Home Fax™ Inspections service in Macomb County?

All cities, including but not limited to: Sterling Heights, Warren, Mt. Clemens, St. Clair Shores, Roseville, Romeo, Chesterfield Township, Utica, Eastpointe, New Baltimore, Armada, Washington Township, New Haven, Fraser, Center Line, Richmond, Lenox Township, Memphis Ray Township, Bruce Township, Armada Township, Richmond Township, Lake Township, Mussey Township & Clinton Township

What cities does Home Fax™ Inspections service in Wayne County?

All cities, including but not limited to: Detroit, Dearborn, Wayne, Westland, Livonia, Canton Township, Dearborn Heights, Plymouth, Northville, Redford, Taylor, Belleville, Wyandotte, Romulus, Allen Park, Hamtramck, Grosse Pointe, Inkster, Garden City, Lincoln Park, Highland Park, Trenton, Grosse Pointe, Plymouth Township, Southgate, Grosse Pointe Farms, Grosse Pointe Woods, Grosse Ile Township,  Brownstown Township, Northville Township, Woodhaven, Flat Rock, River Rouge, Harper Woods, Van Buren Township, Ecorse, Riverview, Melvindale, Rockwood, Grosse Pointe Shores, Gibraltar, Sumpter Township, Huron Charter Township & Grosse Pointe Township

What cities does Home Fax™ Inspections service in Genesee County?

All cities, including but not limited to: Flint, Grand Blanc, Fenton, Flint Township, Davison, Burton, Grand Blanc Township, Clio, Genesee, Flushing, Linden, Swartz Creek, Fenton Township, Mount Morris, Goodrich, Mundy Township, Mount Morris Township, Davison Township, Otisville, Montrose, Gaines Township, Argentine Township, Flushing Township, Gaines, Vienna Township, Atlas Township, Montrose Township, Lennon, Clayton Township, Thetford Township & Forest Township

What cities does Home Fax™ Inspections service in Lapeer County?

All cities, including but not limited to: Lapeer, Imlay City, Metamora, Almont, Attica Township, Columbiaville, North Branch, Dryden, Lapeer Township, Otter Lake, Hadley Township, Metamora Township, Brown City, Mayfield Township, Elba Township, Fairview, Arcadia Township, Dryden Township, Oregon Township, Imlay Township, Almont Township, Marathon Township, Rich Township, Clifford, North Branch Township, Goodland Township, Burnside Township, Burlington Township & Deerfield Township

What cities does Home Fax™ Inspections service in Livingston County?

All cities, including but not limited to: Howell, Brighton, Pinckney, Fowlerville, Hartland Township, Green Oak Township, Hamburg Township, Genoa Township, Brighton Township, Oceola Township, Unadilla Township, Howell Township, Northfield Township, Putnam Township, Tyrone Township, Cohoctah Township, Conway Township, Marion Township, Handy Township & Deerfield Township

What cities does Home Fax™ Inspections service in Lenawee County?

All cities, including but not limited to: Adrian, Tecumseh, Blissfield, Morenci, Onsted, Clinton, Hudson, Addison, Britton, Raisin Township, Cement City, Deerfield, Riga Township, Clayton, Cambridge Township, Franklin Township, Fairfield Township, Woodstock Township, Palmyra Township, Madison Charter Township, Rollin Township, Deerfield Township, Adrian Township, Tecumseh Township, Rome Township, Macon Township, Medina Township, Seneca Township, Ogden Township, Blissfield Township, Ridgeway Township, Dover Township, Hudson Township & Clinton Township

What cities does Home Fax™ Inspections service in Monroe County?

All cities, including but not limited to: Monroe, Dundee, Carleton, Frenchtown Charter Township, Luna Pier, Erie Township, Ida Township, Flat Rock, Berlin Charter Township, Maybee, Petersburg, Whiteford Township, La Salle Township, Monroe Charter Township, Ash Township, South Rockwood, Exeter Township, Raisinville Township, Estral Beach, London Township, Dundee Township, Summerfield Township & Milan Township

What cities does Home Fax™ Inspections service in St. Clair County?

All cities, including but not limited to: Port Huron, St. Clair, Marysville, Marine City, Port Huron Township, Algonac, Fort Gratiot Township, East China Township, Kimball Township, Capac, Richmond, Yale, Clay Township, Memphis, Ira Township, Casco Township, St. Clair Township, Wales Township, Burtchville Township, Emmett, Kenockee Township, China Township, Berlin Township, Clyde Township, Columbus Township, Cottrellville Township, Grant Township, Riley Township, Emmett Township, Greenwood Township, Mussey Township, Brockway Township & Lynn Township

What cities does Home Fax™ Inspections service in Washtenaw County?

All cities, including but not limited to: Ann Arbor, Ypsilanti, Saline, Ypsilanti Township, Dexter, Pittsfield Charter Township, Chelsea, Scio Township, Superior Township, Manchester, Northfield Township, Ann Arbor Charter Township, Salem, Augusta Charter Township, Dexter Township, Lodi Township, Webster Township, Barton Hills, York Charter Township, Bridgewater, Lima Township, Lyndon Township, Freedom Township, Sharon Township, Sylvan Township, Manchester Township & Saline Township

Is Home Fax™ Inspections affiliated with any other company?

Yes. We are affiliated with Nationwide Home Fax™ LLC, the parent company of Home Fax™ Inspections. Check out their website at www.NationwideHomeFax.com to Know the Home Before You Buy™

Is Home Fax™ Inspections a member of any inspection institution?

Yes, InterNACHI, the leader in the inspection industry.

Do any other parties (ex: seller, agent) need to be involved in the home inspection process?

Your real estate agent/realtor, seller’s agent, and seller will all most likely be involved in the home inspection process. Depending on the nature of your buy and sell agreement and specific situation, other individuals may be present or excluded from involvement as well. See “What should I expect before, during, and after a home inspection?” for more information.

Does Home Fax™ Inspections sell any products?

No, we sell services. Please see our Packages and Prices.

How do I submit feedback to Home Fax™ Inspections?

Upon receiving your inspection report, you will be asked to submit feedback through a feedback form, which is strictly voluntary. Should such feedback be provided, Home Fax™ Inspections reserves the right to publish, distribute, or use the information for marketing and advertising purposes at our discretion. Personal information is never released, and author notations are always placed as “First Name, Last Initial” (ex. Jane S. or Jane and Jake S.). You are also more than welcome to leave feedback on our Google Review Page, Facebook Page, or Twitter Handle as well.

Does Home Fax™ Inspections have regular clients or partnerships?

Yes, across the nation. We’re more than happy to provide references for those whom we work with, or clients we’ve serviced, that have provided permission for reference contact.

Where can I view an example home inspection report?

See our Example Report here or on any page of our website

What should I do if I can’t find the answer to my question here or through Home Fax™ Inspections website, www.HomeFaxInspect.com?

Use our Contact Form and we’ll be more than happy to assist you.